The House of Getty (Bloomsbury Reader)

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Language: English

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A., Kim, I-S, Hokama, L., de Ruyter, K., Keen, C. "Operational determinants of caller satisfaction in the call center", International Journal of Service Industry Management, Vol 11, No. 2, pp131-141(2000) [Graumann et al 2003] Graumann, M., Arnold, H., Beltjes, N. "Call Centers: A Case Study on the Interplay Between Organization and Information Technology", The Geneva Papers on Risk and Insurance, 28(1), pp 111-126, 2003. [Hansen et al 1999] Hansen, M., Nohria, N., Tierney, T, "What's Your Strategy for Managing Knowledge?"

Pages: 550

Publisher: Bloomsbury Reader; 1 edition (September 28, 2011)

ISBN: B005O7QC74

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